Sam Poe
Front-end developer based in Richmond, Virginia
Below is a brief overview of my work history. You'll see I have a lot of
administrative and customer support experience. As a recent graduate of
SheCodes, I'm looking to expand my front-end engineering skills. Please
check out my certifications and projects
here.
Alma Customer Experience Associate February 2023 - Present
● Investigate and resolve issues with insurance claims.
● Assist clients with their medical billing questions via email and telephone.
● Assist mental health professionals with the platform and billing.
SimpleHealth Patient Experience Specialist October 2021 – February 2023
●Investigated and resolved system errors in order to promptly process
orders.
●Worked with insurance providers to process claims.
●Ensured that
each task was done while protecting PHI (protected health information).
●Communicated with doctors and pharmacists regarding prescriptions.
●Empathetically answered patient’s texts, calls, and emails.
6Connex Webcast
Support Coordinator September 2020 – October 2021
●Spearheaded the
quality control department for the webcast build team.
●Recruited for
interdepartmental team that ensured events met client expectations.
●Coordinated employee’s schedules with the event calendar.
●Monitored
live webcasts and addressed any issues that arose.
●Built webinar
backgrounds and slideshows following client requests.
Associa Community
Group Facilities Manager February 2021 – October 2021
Customer Support Associate October 2019 – February 2021
●Promoted for
providing prompt, insightful, and superior customer service.
●Collaborated with board members and community managers regarding
bylaws.
●Serviced homeowners across 350+ communities via email and phone
calls.
●Scheduled maintenance repairs.